Albatross Angler Privacy Policy
At Albatross Angler, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, discloses, and safeguards your information when you visit our site, purchase our products, book our services, or interact with our content. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).
1. Information We Collect
We may collect personal information from you in various ways, including when you:
- Make a Purchase or Booking: We collect your name, shipping address, billing address, email address, phone number, and payment information (processed securely through third-party payment gateways).
- Create an Account: Your name, email address, and chosen password are collected.
- Sign up for Newsletters or Marketing Communications: We collect your email address.
- Contact Us: Information you provide in your communications, such as your name, email address, and the content of your message.
- Participate in Educational Workshops or Charters: We may collect additional relevant information, such as emergency contact details or medical considerations, to ensure your safety and provide tailored services.
- Browse our Website: We automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This is typically done through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process Transactions: To fulfill your orders for fishing equipment, charters, rentals, and services.
- Provide Services: To manage your bookings, facilitate guided expeditions, and deliver custom rod building and repair services.
- Communicate with You: To send order confirmations, updates, essential service announcements, and respond to your inquiries.
- Improve our Offerings: To understand how you use our products and services, and to enhance our website, product selection, charter experiences, and workshops.
- Personalize Your Experience: To provide you with tailored recommendations and content based on your interests and past interactions.
- Send Marketing Communications: With your consent, to send you newsletters, promotional offers, and information about new products or services.
- Ensure Safety and Security: For participants in our expeditions and workshops, and to protect our site and users from fraud or misuse.
- Comply with Legal Obligations: To meet our legal duties and comply with regulatory requirements.
The legal bases for processing your data include: the necessity to perform a contract with you, your consent, our legitimate business interests, and compliance with legal obligations.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their direct marketing purposes without your explicit consent. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, shipping companies, website hosting, analytics providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal and Regulatory Authorities: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encryption (SSL technology), and implementing access controls. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal obligations).
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request copies of your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request restrictions on how your data is processed under certain conditions.
- Right to Object to Processing: Object to our processing of your personal data under certain conditions.
- Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.
7. Cookies and Tracking Technologies
Our site uses "cookies" and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently received personal data from a minor, we will delete such information from our records.
10. Changes to this Privacy Policy
Albatross Angler may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:
Albatross Angler
75 Tras Street, #02-01,
Chinatown Plaza,
Singapore, Central Region, 079014
Singapore